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#1

01.09.2024 05:06:38

Robbydeath
Player

Level: 11
Profession: Knight
Residence: Thais
Posts: 4

Re: Connection Timeout


Hi, I'm an American living in China. I use a VPN while I'm online because so many things are blocked. I was online yesterday training for a few minutes. I'm unable to login today. The game allows me to get to my character screen and when I login it says

"Cannot connect to the game server"
Error: Connection Timeout

Please help

Thank you
  • Last edited 01.09.2024 05:07:17.
  • Quote

#2

01.09.2024 11:04:15

Lord
God

Level: 300
Profession: Master Sorcerer
Residence: Edron
Posts: 165

Re: Connection Timeout


Robbydeath  wrote:

Hi, I'm an American living in China. I use a VPN while I'm online because so many things are blocked. I was online yesterday training for a few minutes. I'm unable to login today. The game allows me to get to my character screen and when I login it says

"Cannot connect to the game server"
Error: Connection Timeout

Please help

Thank you



I'm pretty sure your IP being marked as malicious and get blocked by our firewall software. I've whitelisted your last 2 IP addresses so you can login. If your IP is static please e-mail us with it so we will be able to pernament whitelist you, otherwise please use VPN with geolocation of United States. In other words, please avoid China addresses, most of them are marked as malicious and these addresses are blocked preventively.

#3

01.09.2024 12:45:29

Robbydeath
Player

Level: 11
Profession: Knight
Residence: Thais
Posts: 4

Re: Connection Timeout


Lord  wrote:

Robbydeath  wrote:

Hi, I'm an American living in China. I use a VPN while I'm online because so many things are blocked. I was online yesterday training for a few minutes. I'm unable to login today. The game allows me to get to my character screen and when I login it says

"Cannot connect to the game server"
Error: Connection Timeout

Please help

Thank you



I'm pretty sure your IP being marked as malicious and get blocked by our firewall software. I've whitelisted your last 2 IP addresses so you can login. If your IP is static please e-mail us with it so we will be able to pernament whitelist you, otherwise please use VPN with geolocation of United States. In other words, please avoid China addresses, most of them are marked as malicious and these addresses are blocked preventively.



Thank you. However, I'm also randomly encountering a different problem I hope you can help with.
Sometimes it works and let me in, other times it says this for extended periods of time. I was able to get on and start training after your last reply. But when I try to take a break and come online again, it says this.

  • Last edited 01.09.2024 12:49:26.
  • Quote

#4

01.09.2024 14:30:37

Lord
God

Level: 300
Profession: Master Sorcerer
Residence: Edron
Posts: 165

Re: Connection Timeout


This one is related with your internet provider. If this error still appear, please start the client with VPN on and then try to turn it off.

#5

01.09.2024 15:00:01

Pi
Player

Level: 8
Profession: Paladin
Residence: Thais
Posts: 102

Re: Connection Timeout


i think u will need 20 vpn to bypass ;s

ask not what tibiantis can do for you
ask what you can do for tibiantis


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