We strongly oppose any forms of verbal abuse, which is why, as stated in the second paragraph of our rules, authors of inappropriate comments, messages and other contents published on public channels (Trade, Game-Chat, RL-Chat, Help) will be warned and eventually banned.

But we also respect the privacy of all of our players, and therefore we rather refrain from interfering in the communications conducted privately. In such case, we suggest that you add the offensive player to your list of ignored. You can do this by either clicking the crossed-out circle in the top-right corner of the dialogue window or by pressing ctrl + i. As a result, that player will be unable to contact you via private messages. Remember, to mark the "ignore permanently" option if you would like to keep your settings after closing the client.

As a side note, we do answer all the valid in-game reports whenever we are online (which is usually almost all day, but not exactly 24/7). However, keep in mind that once you close the channel or log out before we have a chance to reply - your message will disappear. If you want to make sure that your report is kept and gets answered, you can always send it to [email protected] as well.